We stand behind the quality of every product we manufacture. If something isn’t right with your order, we want to make it right.
Eligibility for Refunds A refund or credit may be issued when:
- Products received differ materially from the agreed specifications (fabric, size, design, or customization) confirmed in writing before production.
- Manufacturing defects are identified upon receipt and reported within 7 days of delivery.
- An order is cancelled before production has started (subject to any non-refundable sampling or design costs already incurred).
Not Eligible for Refunds
- Custom or made-to-order items that match the approved sample and confirmed specifications.
- Minor variances in color or measurement within standard industry tolerance.
- Products that have been used, washed, or altered after delivery.
- Delays caused by incorrect shipping information provided by the buyer.
How to Request a Refund
- Contact us within 7 days of delivery at highscoreint@gmail.com or via WhatsApp.
- Provide your order number, photos/video of the issue, and a description of the problem.
- Our team will review the claim and respond within 3–5 business days with a resolution: repair, replacement, partial refund, or full refund, depending on the case.
Processing Time Approved refunds are processed within 7–10 business days via the original payment method, or as otherwise agreed with the buyer.